Information for Clients

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The Family Visitation Program wants you to be able to visit or exchange as soon as possible.    The first step is for you and the other parent to complete an intake appointment.  You can set this up by calling our Client Services Coordinator, at 251-6089 x420.  You and the other parent will have separate appointments – you will never have contact with each other while you use this service.

Intake appointments last approximately 90 minutes, and there is a fee of $25 due at the start of your intake appointment.  During the intake, we will go over each of the forms with you and answer your questions (forms can be found on the links below).  We understand that you may be anxious about using the Family Visitation Program.   We will answer all you questions and give you a tour.  You will get a paper copy of the forms during your appointment.  Each party of your case (you and the other parent) must complete an intake appointment before we can schedule visits for exchanges for your family.


Intake Forms

Family Visitation

Information For Clients

Supervised Visitation Parent Handbook– Policies and Procedures

Safe Exchange Parent Handbook– Policies and Procedures

Service Agreement

Information Release

Child Pick Up Drop Off

Guest Agreement

Parking Map

Family Visitation Program Brochure


Fees

Supervised Visitation and Safe Exchange services are offered on an income-based sliding scale (Please Click Here to View). Visit fees for services are paid by the visiting parent, unless the court order states otherwise. Exchange fees are paid by both parties, unless the court order states otherwise. Other fees may apply to either party for cancellations, document release, guests, etc. More info about fees can be found on our Fee Agreement Form below .

You can pay for your visit when you arrive. We accept cash, check, and money orders in-person. You can also choose to pay beforehand with Visa, MasterCard, and Discover via the link below.

 Supervised Visitation Fee Agreement Form

Safe Exchange Fee Agreement Form

Fee Reduction Application

Sliding Scale for Fee Reduction


Submit payment for your supervised visitation OR safe exchange here:


Family Visitation Program Payment
Name and Appointment Date



See what our facility looks like: Photos of the Family Visitation Program

Buncombe County Location

40 N. French Broad Ave., Suite B
Asheville, NC 28801

828-251-6089

fax: 828-232-5140
Info@mediatewnc.org



Henderson County Location

101 South Grove St.
Hendersonville, NC 28792

828-697-7055

fax: 828-697-8528
info@mediatewnc.org

Transylvania County Location

137 North Broad St., Suite 1
Brevard, NC 28712

1-877-559-5136

fax: 828-232-5140
info@mediatewnc.org

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