Supervised Visitation

The Family Visitation Program offers supervised visitation services designed to facilitate positive, safe interactions between children and non-custodial parents. Supervised visitation takes place in bright, child-friendly visit rooms full of toys, games, snacks, and art supplies for children of all ages to enjoy.

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We are not accepting drop-in visitors at this time. To get in touch with our staff, please email, call, or use the contact form.

About Supervised Visitation

Supervised visitation allows non-custodial parents and their children to visit together in a safe, secure environment. All supervised visitation services occur solely at our offices (in Henderson and Buncombe counties). Non-custodial parents can visit with their children in our visit rooms which are full of child-friendly toys, games, and activities.

In each visit, a trained visit monitor is present who enacts Family Visitation Program policies and procedures designed to ensure the safety of all parties. The visit monitor also provides support to the visiting parent to improve the quality of their visit. The non-custodial parent and the other parent do not have contact with one another at any point while using this service.

We can offer a maximum of one hour of supervised visitation once a week. 

Benefits of Supervised VIsitation
  • Children maintain a relationship with both parents during family transitions.
  • Children can look forward to visits without stress or worry.
  • Visit monitors maintain physical and emotional safety and prevent inappropriate conversations which place children in the middle.
  • Parents have no communication with each other while using the service; the Family Visitation Program makes all visit arrangements. Parents work with FVP instead of the other parent to arrange visits.
  • Non-custodial parents maintain a relationship with their child when they may not otherwise be able to see them.
  • Objective, neutral notes are taken during each visit.
  • Non-custodial parents can get additional support to rebuild a positive relationship with their children from FVP staff. 

Our Supervised Visitation Services

The Mediation Center offers supervised visitation services at our Buncombe and Henderson County offices. We know that coordinating schedules between children and multiple parents can be difficult so we offer time slots for visitation at select times throughout the week. Please call our Client Services Coordinator for more information about currently available service times.

Our supervised visitations occur in bright rooms filled with toys, games, snacks, and art supplies for children of all ages. We encourage custodial guardians to schedule a time to bring children to our offices before services begin so that they can familiarize themselves with the environment. Our staff is sensitive to your child’s needs and will help to make their experience positive.

For both supervised visitation and safe exchange services, FVP procedures are designed with safety as the first priority. Throughout the visitation or exchange, our number one goal is to keep all parties safe. We always take security measures for our clients’ safety, including the presence of a surveillance system and highly-trained staff monitors. The physical layout of our offices enables parents to have no contact with one another while using FVP services. This lack of contact prevents ongoing incidents of abuse or mistreatment and the negative effects that such incidents might cause. The Mediation Center’s staff and volunteers are trained to facilitate positive, healthy, and peaceful interactions between children and parents. 

If you still have questions about our supervised visitation services, you can refer to the Parent Handbooks or get in touch below.


If you might benefit from FVP services or if you have a court order, please email our Client Services Coordinator Jay Wilson or call (828) 251-6089 ext. 101 to learn more about safe exchange services.

After you get in touch, we will set up an intake appointment. Intake appointments take about two hours. During that time, we will listen, answer questions, give a tour of the office, and go over how the program works. Each parent or guardian attends separate intake appointments. After both parents have completed the intake process, visits can begin. Generally, it takes up to four weeks for both parents to complete the intake process and to find a time that works for everyone’s schedules. Thus, interested parties should get in touch and make an intake appointment as soon as possible. 

For FVP ParentS Using Supervised Visitation Services