Family Visitation

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Information on Making a Referral

The Family Visitation Program provides supervised visitation and safe child exchange at our Henderson and Buncombe County Locations for families with concerns about domestic violence, substance abuse, child abuse or neglect, mental health concerns, or high-conflict custody disputes.

The Family Visitation Program (FVP) believes that every child should have an opportunity to form positive, healthy relationships with both parents or caregivers, despite any previous conflicts. 

Supervised Visitation Family Visitation Program

Supervised Visitation and Safe Exchange are…

  • Safe – Offered in a secure environment with a security officer present
  • Affordable – Clients pay on a income-based sliding scale
  • Peaceful – Parents have no contact with each other while using services
  • Convenient – Services are available on weekdays in the afternoon/evening and on Saturday mornings. 
  • Child friendly – Bright rooms are filled with toys, games, snacks, and art supplies for kids of all ages.  Take a look!
  • Respectful – Staff and volunteers understand that stress and conflict associated with your situation.

We are a child-focused service which provides a safe and comfortable place for parents and children to build positive relationships. Our goal is to assist in carrying out continued contact between parents and children in a safe environment. We are committed to helping families establish and maintain positive parenting relationships with their children. Services are designed to minimize the effects of conflict between parents, without putting children and families at risk for maltreatment, conflict, and violence.

How do I get started?

Give us a call or send an email:

  • Buncombe County – Donna Snyder –  (828) 251-6089 ext. 420
  • Henderson County (Henderson, Transylvania, and Polk residents) – Gina McTigue – (828) 697-7055 ext. 106

When you call, we will set up and intake appointment for you. Intake appointments take about 2 hours. During the intake appointment, we will listen, answer questions, give you a tour, and go over the how the program works.   Each parent or guardian attends intake separately. After both parents have completed intake, visits can begin.  It generally takes up to 4 weeks for both parents to complete intake and start visits, so make your intake appointment as soon as you are ready.  


You can submit your payment to the Family Visitation Program here:


Name and Appointment Date


The Family Visitation Program provides:

  • One-on-one supervision (one family per visit monitor in a private room) for supervised visitation clients
  • Safe exchanges for parents with shared or joint custody
  • Neutral documentation of events during visits and exchanges
  • Factual reports to the court upon subpoena
  • A warm and comfortable atmosphere to have a positive visit or exchange with your child
  • Parent coaching, planning, and goal-setting to enhance your child’s visit experience

The Family Visitation Program cannot:

  • Supervise visits outside of our facility
  • Make recommendations about a particular custody situation
  • Provide legal advice
  • Make assessments or statements about who is right and who is wrong in a situation
  • Testify about a parent’s abilities

The Mediation Center welcomes community members regardless of race, color, religion, national origin,  family status, immigration status, disability, sexual orientation, or gender.

Buncombe County

40 N. French Broad Ave., Suite B
Asheville, NC 28801

828-251-6089

fax: 828-232-5140
Info@mediatewnc.org

Henderson/Polk Counties

103 South Grove St.
Hendersonville, NC 28792

828-697-7055

fax: 828-232-5140
info@mediatewnc.org

Transylvania County

137 North Broad St., Suite 1
Brevard, NC 28712

1-877-559-5136

fax: 828-232-5140
info@mediatewnc.org