Family Visitation

At The Mediation Center, we believe that every child should have an opportunity to form positive, safe, and healthy relationships with their parents, despite any previous conflicts or traumatic experiences. Our Family Visitation Program’s child-focused services protect the safety and well being of all parties, while facilitating positive interactions between children and their parents.

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We are not accepting drop-in visitors at this time. To get in touch with our staff, please email, call, or use the contact form.

About The Family Visitation Program (FVP)

The Mediation Center’s Family Visitation Program provides child-focused services for families who are navigating—often court-ordered—visitation between a non-custodial parent and their child. Services are designed to minimize interactions between parents and to protect children and family members at risk for maltreatment, conflict, and/or violence. The Family Visitation Program is committed to 1) helping parents establish and maintain positive relationships with their children if possible and 2) creating an environment for visits between children and parents that is safe and secure for everyone involved in the visitation process.

FVP Services

In both Henderson and Buncombe County, the Family Visitation Program provides supervised visitation and safe exchange services. These services are specifically designed to meet the unique needs of families with a history of domestic violence, substance abuse, child abuse or neglect, mental health concerns, or high-conflict custody disputes. Supervised visitation and safe exchange services enable children to build relationships with their non-custodial parent in a safe, structured environment. There is no contact between parents before, during, or after visits. No contact between parents helps to minimize the negative effects of interactions  between parents, protecting everyone from re-traumatization and maltreatment.

We can offer a maximum of one hour of supervised visitation once a week. 

Unfortunately, we cannot provide services to foster care cases. However, if you are a parent seeking support to arrange visitation or exchange(s) between a child and a non-custodial parent, the Family Visitation Program is here to help!

Our services are:

For both supervised visitation and safe exchange services, FVP procedures are designed with safety as the first priority. Throughout the visitation or exchange, our number one goal is to keep all parties safe. We always take security measures for our clients’ safety, including the presence of a surveillance system and highly-trained staff monitors.


The physical layout of our offices enables parents to have no contact with one another while using FVP services. This lack of contact prevents ongoing incidents of abuse or mistreatment and the negative effects that such incidents might cause. The Mediation Center’s staff and volunteers are trained to facilitate positive, healthy, and peaceful interactions between children and parents. 


FVP provides services throughout the week. We understand that coordinating the busy schedules of children and parents can be an ongoing challenge. Our flexible service hours were designed to accommodate a variety of school and work schedules. FVP offices are conveniently located in downtown Hendersonville and downtown Asheville.


Our bright visitation rooms are filled with toys, games, snacks, and art supplies for children of all ages. We encourage custodial guardians to schedule a time to bring children to our offices before services begin so that they can familiarize themselves with the environment. Our staff is sensitive to your child’s needs and will help to make their experience positive.


FVP staff and volunteers understand the conflict and stresses associated with these services. Each member of our team will provide non-judgmental services and work to understand your perspective. Through communication, we do our best to create an experience that meets every family’s unique needs. 

Learn More

If you might benefit from FVP services and/or are navigating a court order for your family, please email our Client Services Coordinator Jay Wilson or call (828) 251-6089 ext. 101 to learn more.

After your first contact, we will set up an intake appointment. Intake appointments take about two hours. During that time, we will listen, answer questions, give a tour of the office, and go over how the program works. Each parent or guardian attends separate intake appointments. After both parents have completed the intake process, visits can begin. Generally, it takes up to four weeks for both parents to complete the intake process and to find a time that works for everyone’s schedules. Thus, interested parties should get in touch and make an intake appointment as soon as possible.