(828) 251-6089 info@mediatewnc.org 50 S. French Broad Ave. Suite 258

Family Visitation Program

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The Family Visitation Program (FVP) provides supervised visitation and safe exchange services. The program serves families when children live with one parent and need these services to spend time with the other parent. We serve parents and children who have experienced domestic violence, stalking, sexual assault, or child sexual abuse. Our goal is to make sure visits and exchanges are safe for everyone involved.  We aim to help parents establish and maintain positive relationships with their children.  

We offer two services: 
  • Supervised Visits – During supervised visits, children spend time with their non-custodial parent in our secure facility. A trained Visit Monitor stays in the room for each visit to ensure safety and provide support.  
  • Safe Exchange – Safe exchange helps children move between parents, without the parents having contact with one another. 

Our services prevent contact between parents. Our staff follow detailed and standardized safety procedures. Additionally, we work on a case-by-case basis to ensure that we meet the unique needs of our clients. In doing so, we prevent ongoing violence, abuse, and trauma for adults and children.   

We Serve Families in Buncombe, Henderson, and Transylvania Counties in the following locations:

Henderson County
(828) 251-6089
103 South Grove Street
Hendersonville, NC 28792
Fax: (828) 697-8528

Transylvania County
(828) 251-6089
The Children’s Center
95 S. Johnson St.
Brevard, NC 28712

Buncombe County
(828) 251-6089
311 Old Haw Creek Road
Asheville, NC 28801
Fax: (828) 232-5140

How FVP Works:

FVP staff coordinates visits and communicates with each parent separately. During visits or exchanges, parents never have contact with each other. Arrival and departure times are staggered, and parents use separate parking areas, entry ways, and waiting spaces.  

FVP staff follow safety and operational protocols. Visit monitors are always present during supervised visitation and escort children during safe exchanges. Visit Monitors take factual, neutral, and objective notes. Our offices have video camera systems, which are monitored throughout the visit.  

We serve families of all backgrounds and types. We know each family is different. We want to meet your family’s unique needs. 

Services occur in bright rooms filled with toys, games, snacks, and crafts. Our staff is sensitive to your child’s needs. We want to make each child’s experience safe and positive.  

Learn More

If you would like to refer a client, learn more about the program, or become a client, get in touch:  

Phone: (828) 445-9006

E-mail: fvpstaff@mediatewnc.org

We can generally offer you a first visit or exchange within four weeks of your initial contact.