(828) 251-6089 info@mediatewnc.org 50 S. French Broad Ave. Suite 258


Thanks for your interest in joining our team. Here you will find information about job openings at The Mediation Center. We update this page regularly with new employment opportunties.

Current job Openings

WE ARE HIRING! As of November 2024, we are hiring a Client Services Coordinator for the Family Visitation Program. You can apply at our Indeed.com page. 

Client Services Coordinator

Program: Family Visitation Program

Salary Range: $42,000-$46,000

Benefits: Medical insurance (The Mediation Center pays 100% of the premium), 13 paid holidays a year, 12 days sick time per year, 12 days of vacation time in the first year, increasing with length of employment

Overall Description:

The FVP Client Services Coordinator is responsible for ensuring a high-quality experience for families who use supervised visitation and safe exchange through responsive and pro-active case management and client communication. The Client Services Coordinator is the primary point of contact for all families served by the program. 

The Family Visitation Program (FVP) provides children with a safe place to visit and form healthy relationships with their non-custodial parent, or to exchange between parents with joint custody. The Mediation Center serves families with a history of domestic violence, substance abuse, child maltreatment, mental health concerns, child abduction risk, and high-conflict separation/divorce. Through supervised visitation and safe child exchange, The Mediation Center’s FVP enhances community safety and stops the cycle of abuse and trauma. FVP serves more than 60 families each year with over 800 supervised visits and child exchanges. 

Primary Areas of Responsibility: 

Pro-actively manage all FVP Cases 

  • Be the first and primary point of contact for all families using FVP 

  • Ensure consistent and responsive communication with all clients, including rapidly returning all phone calls and e-mails, accurately answering client questions, and clearly communicating program parameters 

  • Coordinate and negotiate the visit schedules of parents/guardians in high-conflict relationships to find available visit times within the constraints of the FVP schedule 

  • Work with attorneys, mental health professionals, and court personnel to communicate about client needs and best use of the program 

  • Maintain accurate and up-to-date documentation of all client communication and case interaction 

  • Work with families to problem-solve barriers to service delivery and to accommodate special needs 

  • Efficiently and quickly move families from their first contact with FVP to their first visit or exchange, including conducting client intake appointments 

  • Address client concerns as they arise through creative, thoughtful problem solving 

  • Employ discerning judgement about what issues may require additional support (In those cases, collaborate with the Center’s Program Director to find a solution.) 

Attend daily to the needs, challenges, and logistics of Client Services across three FVP locations 

  • Assess the daily needs of FVP across three locations, stepping into various roles (providing parents pre-/post-visit coaching, watching video monitors, monitoring visits, and providing client reception) to ensure full coverage of client services 

  • Troubleshoot problems with FVP client services on a day-to-day basis 

  • Explain and enforce complex program policies and procedures to ensure the safety of everyone 

  • Support visit monitors, staff, interns, volunteers, and security personnel  

  • Ensure that materials and facilities are sufficient to meet family needs 

Other duties as assigned 

Our Hiring Process

We do our best to respond to every candidate within two weeks of receiving your application. We are unable to accept phone calls, faxes, or drop-by visits from applicants.

The Mediation Center is an equal opportunity employer. We value diversity. We are committed to creating an inclusive environment for all employees. 

The Mediation Center does not discriminate on the basis of race, ethnicity, nation of origin, religion, sex, sexual orientation, gender identity/expression, age, genetic information, or disability in matters of employment.

Get Involved

Looking for other ways to get involved? We welcome new volunteers. We also offer internship opportunities for graduate and undergraduate students seeking course credit.