Here you will find many of the most frequently asked questions about our mediation services. Scroll through the list below to find answers to the questions that apply to you.
If you do not find the answer(s) that you are looking for, don’t hesistate to reach out to our Community Mediation Coordinator. Her contact information can be found below.
At The Mediation Center we cannot offer mediation services for family custody or visitation arrangements. If you need mediation for these issues or when you have a child custody case in court, see the following resources: The North Carolina Child Custody and Visitation Mediation Program (free and available to those with a pending custody action); North Carolina Association of Professional Family Mediators; and The Dispute Resolution Commission’s list of Family Financial Mediators. These resources should help you find a mediator who specializes in these areas.
After your first message, you will speak to a staff member. The staff member will listen to you explain the situation, asking clarifying questions. If mediation seems like a good option, the staff member will ask for contact info for the other party or parties. Mediation is always a voluntary process. We need to confirm that the other people want to take part. We will not share what you say during our conversations with the other people involved.
If the conflict is appropriate for mediation and both parties are willing to take part, a staff member will reach out to schedule a mediation.
Whenever you call The Mediation Center, it is important to always leave a message. Otherwise, we will not have any record that you called. Please make sure that your voicemail is set up and not full. You can also e-mail firstname.lastname@example.org.That way, we can leave a message when a staff member returns your call. We will make every effort to return your call by the end of the next business day.
We do not offer mediation in separate rooms or where you don’t have to see the other person.
We will be happy to help you practice setting up the technology needed for mediation. Most people can set up Zoom with devices they already have. If you do have trouble, our staff is here to help you.
Exceptions to the confidentiality of mediation include information related to mandatory reporting. This encompasses topics such as elder abuse, child abuse, abuse of an adult with disabilities, or serious threat of harm to one’s self or others.
Mediators do not decide who is right or wrong. There is no need to bring “witnesses” to present “your case.” There will be no ruling. In mediation, a conflict will only be resolved when an agreement is reached that both parties support.
If you do want to bring someone with you to mediation, please first discuss the point with our Community Mediation Coordinator. For other people to attend, all parties must agree to this arrangement. If parties cannot agree whether more people should attend, we cannot schedule the mediation.
If you need a support person because of a disability, please let us know that information as soon as possible. Then, we can make a plan to accommodate these needs.
If you would like to bring a lawyer to the mediation session, please let the Community Mediation Coordinator know. They can explain the extra steps required to make that an option. All individuals will need to made aware of our attorney policy. The lawyer will need to meet with a staff member of The Mediation Center. In this conversation, they will discuss the expectations for all participants during mediation. In every instance, all parties must agree to the presence of a lawyer during the mediation process.
Before arriving, it may be helpful to think through the following guiding questions:
- What is most important to you about the conflict?
- What ideas do you have about how to resolve the conflict?
- How do you want to communicate your concerns and ideas to the other party?
Get In Touch
Get in touch with our Community Mediation Coordinator. You can reach her by phone at (828) 251-6089 x214 or by email at email@example.com.