(828) 251-6089 info@mediatewnc.org 40 N French Broad Ave

Community and Family Mediation

Sometimes people need help to resolve conflict. The Mediation Center helps individuals, youth, families, and community groups find workable solutions through a relationship-focused conflict resolution process.

To schedule mediation or ask questions:

Call the Intake Specialist at (828) 251-6089 ext. 214 or email communitymediation@mediatewnc.org 

Mediation is:

  1. Non-judgmental: Mediators listen as you explain the conflict, ask questions to work on understanding, guide you through a process to help develop solutions, and help you write an agreement that works for everyone involved. They do not give advice, make suggestions, tell you want to do, or decide who is right or wrong.
  2. Confidential: Mediation is confidential except for child abuse, elder abuse, or credible threats of violence.  The mediators will not give information shared in the process to anyone outside the process.
  3. Voluntary: It’s always your decision to come to mediation.  Once you get here, it’s your choice to stay.  Any decisions you make are up to you, and the mediators will not push you to reach an agreement.

There is no fee for community mediation services involving individuals.  There may be a fee for businesses or organizations.

Click here for answers to Frequently Asked Questions about mediation

Mediation can help with with a variety of community and family conflicts including:

Community Mediation
“Afterward, I felt empowered and validated.”
  • Neighborhood conflicts including animal sounds, disagreements between neighbors, trespassing, shared expenses, and noise.
  • Family conflicts* such as elder care, house rules, shared bills, communication, parent/child conflicts
  • Assault, communicating threats, theft, property damage and similar issues, whether or not there are charges pending in the court.
  • Landlord tenant issues including repairs, payment of rent, noise, guests, and other issues
  • Interpersonal conflicts between friends, roommates, acquaintances, and co-workers
  • Conflicts about money, goods, or services

*We do not provide mediation for separating or divorcing couples who need a custody/visitation or equitable distribution agreement or those who wish to change an existing agreement on file with the court.  If you need mediation for these types of issues, see the following links to find a mediator who specializes in these areas:

The North Carolina Child Custody and Visitation Mediation Program – free and available to those with a pending custody action.

North Carolina Association of Professional Family Mediators

The Dispute Resolution Commission’s list of Family Financial Mediators